Confidentiality Policy

At Mec Shot Blasting Equipments (P) Ltd., we value our relationships with prospective stakeholders, employees, vendors, suppliers, subcontractors, agents, applicants, clients, lessees, borrowers, and other users (“Users”). We are committed to protecting the confidentiality and security of information shared with us and providing a secure environment that respects every User’s right to privacy.

We fully appreciate and recognize the importance of protecting the confidentiality of all Users.

Accordingly, information provided by Users through our website or electronic media will not be used to send unsolicited communications, sold, traded, or shared with third parties, including advertisers, organizations, or other users, except in the following circumstances:

  • When Mec Shot is legally or contractually required to share information with other entities for the purpose of issuing or processing credit.
  • When information must be shared with lenders or leasing plan participants for the purpose of providing credit facilities.
  • When information about an applicant or client is required for business dealings outside the website, including customer service, credit processing, telephone communication, correspondence, or in-person interactions.
  • When Mec Shot, in good faith, determines that disclosure is necessary to correct false or misleading information or to address activities believed to be manipulative, fraudulent, or deceptive.

Website Data Collection

When you use our website, certain technical information may be automatically collected, including your IP address and, where available, the hostname of your originating server. An IP address identifies the computer or device accessing the Mec Shot website but does not, by itself, reveal personal information.

To improve our website, services, and user experience, we may collect information relating to website traffic and page usage. This may include browser type, frequency of visits, pages viewed, and the sequence in which pages are accessed.

From time to time, Mec Shot may publish statistical or analytical information about website activity. Such information will be presented in an aggregated form and will not identify individual Users.

Warranty Policy

Mec Shot Blasting Equipments (P) Ltd. (“Seller”) warrants that the parts and equipment described herein, insofar as they are designed and manufactured by the Seller or manufactured by the Seller’s approved subcontractors, will be free from defects in material and workmanship for a period of 12 months from the date of delivery or 18 months from the date of purchase, whichever occurs earlier (“Warranty Period”).

Equipment or parts manufactured by the Seller’s vendors are covered only by the warranties provided by those manufacturers. To the extent permissible, Mec Shot will make such warranties available to the Buyer without recourse to Mec Shot.

If, during the Warranty Period, Mec Shot receives written notice promptly after the discovery of a defect in material or workmanship in equipment or parts covered under this warranty, Mec Shot may, at its sole discretion:

  • Provide repair or replacement parts on an F.O.B. basis from the Seller’s plant;
  • Repair the defective parts; or
  • Accept the return of defective equipment or parts and refund the purchase price.

Except as expressly stated herein, there are no other warranties, express or implied, including warranties of merchantability or fitness for a particular purpose.

The Seller’s liability under this warranty is subject to the equipment or parts being properly assembled, erected, installed, operated, and maintained in accordance with instructions provided or approved by the Seller.

This warranty does not cover damage resulting from:

  • Chemical deterioration, abrasion, corrosion, or erosion;
  • Improper assembly, installation, erection, operation, or maintenance;
  • Abnormal temperature or dirt conditions;
  • Operation beyond rated capacities; or
  • Any other improper use or operation of the equipment.

The Seller’s sole responsibility for defects in material and workmanship, and the Buyer’s exclusive remedy under this warranty, shall be limited to the remedies stated above.

Defective Return Policy

Defective equipment or parts may be returned for warranty consideration, subject to the following conditions:

  • All returns must be shipped freight prepaid, clearly marked with a valid Return Material Authorization (RMA) number, and accompanied by the duly completed RMA form provided by Mec Shot.
  • Customers must contact their nearest Mec Shot Customer Service Representative to discuss the requirement for an RMA. In some cases, the issue may be resolved without requiring a return.
  • Customers should have the following information available:
    • Part number and description
    • Quantity of items
    • Date of receipt of the parts or equipment
    • Purchase order number and date of purchase
    • Detailed description of the claimed defect in material or workmanship
  • All parts or equipment approved for return under a written RMA will be subject to factory inspection and evaluation to determine the validity of the warranty claim.
  • If the returned parts or equipment are determined to be defective in accordance with the Mec Shot warranty, the appropriate repair, replacement, or credit will be determined by the Mec Shot Customer Service Representative.
  • Mec Shot will not accept or be responsible for equipment or parts returned without the required RMA documentation.
  • No items will be eligible for credit after one (1) year from the date of invoice.
  • Electrical components and specially ordered items are non-returnable.
  • Returned products may be considered for exchange for other equipment or parts of equal value. If an exchange is not made, a 20% restocking fee may apply. Products must be new and in resalable condition.
  • Any costs incurred by Mec Shot to restore returned goods to first-class, resalable condition may be charged to the customer.

How to Order Parts or Equipment

This manual is intended to be used together with your Mec Shot Operation & Maintenance Manual or Service Manual. These manuals contain the machine serial number, machine description, and service drawings for the various components of your equipment.

Selecting the correct parts or equipment requires knowledge of the following:

  • Type of equipment
  • Type of application
  • Type of abrasive being used
  • Parts and equipment currently installed on your machine

If you require assistance in selecting parts or equipment, please contact your nearest Mec Shot Sales or Service Representative or our Customer Service team. Our representatives will be pleased to understand your requirements and recommend the appropriate solution for your application.

Technical Service & Support

Mec Shot provides comprehensive technical service and support through strategically located service representatives and experienced technical personnel.

Our technical services include:

  • Operational and maintenance training
  • Preventive and predictive maintenance programs
  • Machine inspection and performance assessment
  • Machine setting and adjustment
  • Minor and major equipment repairs
  • Equipment modifications and upgrades
  • Machine relocation and installation
  • Technical consultation and troubleshooting

For further information, please contact your local Mec Shot representative or Customer Service team.

Safety Signs

Mec Shot offers a comprehensive range of safety signs developed specifically for surface preparation and shot blasting equipment.

Proper safety signage is essential to clearly indicate potential hazards and risks associated with operating or working near machinery. Customers should regularly inspect their equipment to identify missing, damaged, or worn safety signs and replace them where necessary.

When inspecting your equipment, determine the potential risks associated with each machine and ensure that appropriate warning and safety signs are clearly displayed.

For information regarding available safety signs, pricing, and availability, please contact your Mec Shot Customer Service Representative.

Mec Shot also offers contract inspection services, which can include an assessment of safety devices, machine conditions, and appropriate warning sign requirements.

Service & Technical Support

The Mec Shot Service Department provides comprehensive technical support designed to maximize equipment performance, minimize downtime, and extend machine life.

Our service support includes:

  • Regular site visits and consultations by experienced engineers
  • Machine performance inspections and detailed reports
  • System maintenance and machine software updates, where applicable
  • Service contracts designed to reduce downtime and maintenance costs
  • Assistance in optimizing replacement parts inventory
  • Training programs for machine operators and maintenance personnel
  • Subcontract support for abrasive blasting, surface protection, and specialized shot peening services on a case-by-case basis

For service requirements or technical assistance, please contact the Mec Shot Service Department or your nearest authorized representative.